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Customer Service

Customer Service

The easiest and fastest way to order our products is through our secure website, KleanAthlete.com. Our dedicated professional website gives you 24/7 access to place orders and learn more about our products, education and more.

Orders can be placed over the phone with our Customer Service team by calling 855-255-5326, Monday – Friday 8:30 am to 7:00 pm ET.

 

Shipping Information

SAME DAY SHIPPING

All orders received by 3:00 pm ET are shipped that same business day via UPS 2-Day service.

 

SHIPPING CHARGES/DELIVERY

Continental U.S.
Shipping is free for phone orders over $300. For all orders under $300, shipping is $10. Orders placed online over $100 receive free shipping by entering code KLEANFREESHIP at checkout**.

Hawaii, Puerto Rico and Alaska
Receive free shipping for orders over $500. All orders under $500, shipping is $12.

IMPORTANT: UPS does not deliver to P.O. Boxes and will only accept shipments to a valid street address.

 

Payment Terms

Orders are shipped pre-paid by Discover®, MasterCard®, VISA® or American Express®.

 

Volume Discounts

  • Shipments over $2,000 – 10%
  • Shipments over $1,000 – 7%
  • Shipments over $500 – 5%
  • Shipments over $300 – free shipping (Continental U.S. orders)

Sales Tax

Klean Athlete® is required to collect and remit sales tax for orders shipped to the following states: AL, AZ, AR, CA, CO, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MA, MI, MN, MS, MO, NE, NV, NM, NC, ND, OH, OK, RI, SC, SD, TN, UT, VA, WA and WI.

If you are tax-exempt, please contact Customer Service at 855-255-5326 to discuss the documentation needed to make your account tax-exempt. If your order is placed before these documents are sent in, we unfortunately cannot refund you the applicable sales tax.

 

Return Policy

We guarantee the quality, purity and potency of our products through their expiration date. Returns must be made within 30 days from receipt and require preauthorization. Any claims of shortage or damage must be made within 7 days of receiving the package. Authorized returns must be received within 14 days of authorization. All returns will be credited upon receipt and are subject to a 15% processing fee and cost of shipping.

 

Privacy Policy

Klean Athlete is committed to protecting the privacy of our valued customers. Please see our Privacy Policy.

 

Disclaimer:
**Valid in the USA for online orders only. Cannot be combined with other promotions. Free standard shipping will apply to entire order and become available at checkout.